AI is the boss at this retail store. What could go wrong?

Andon Market, created and managed by an AI system, but staffed by two human employees, opened Friday in San Francisco.

SAN FRANCISCO — Checking out at Andon Market feels different.

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There are no scanners, no self-checkout sirens triggered by a prematurely bagged item and certainly no human cashiers.

Instead, a customer can pick up an old-school corded phone to talk with the manager, Luna, an AI system. Luna asks what the customer is purchasing and creates a corresponding transaction on a nearby iPad equipped with a card payment system.