Woman says United Airlines crew tried to make her remove son's ventilator
United Airlines said it has apologized to a woman who felt "humiliated" when crew members tried to get her to remove her son's ventilator on a flight this month.
United Airlines said it has apologized to a woman who felt "humiliated" when crew members tried to get her to remove her son's ventilator on a flight this month.
Melissa Sotomayor said in a now-viral video that the flight crew on her March 8 trip from Tampa, Florida, to Newark, New Jersey, tried to make her detach her son from lifesaving medical equipment and store it so the plane could take off.
"This message is for United Airlines. The way that you treated my son when we were attempting to fly home from Tampa to Newark was absolutely ridiculous," Sotomayor said in the nearly 10-minute TikTok video, which has more than 1 million views.
United said it has contacted Sotomayor "to address her concerns and apologized for any frustration she may have experienced." The airline did not provide further details.
Sotomayor told NBC via text message Sunday that the airline’s apology “was not sincere.”
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