Air India, IndiGo: How bomb hoaxes are giving a bad name to India airlines

An unprecedented surge in hoax bomb threats to Indian airlines is wreaking havoc on the industry.

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A video posted on social media last week showed passengers draped in woollens, walking down the icy ladder of an Air India plane into the frigid air of Iqaluit, a remote city in Canada.

The 211 passengers on the Boeing 777, originally en route from Mumbai to Chicago, had been diverted early on 15 October due to a bomb threat.

“We have been stuck at the airport since 5am with 200 passengers… We have no idea what’s happening or what we are supposed to do next… We are completely stranded,” Harit Sachdeva, a passenger, posted on social media. He praised the “kind airport staff” and alleged Air India was not doing enough to inform the passengers.

Mr Sachdeva’s post captured the frustration and anxiety of passengers diverted to an unknown, remote destination. Hours later, a Canadian Air Force plane ended their ordeal by ferrying the stranded passengers to Chicago. Air India confirmed that the flight had been diverted to Iqaluit due to a "security threat posted online".

https://www.bbc.com/news/articles/cx2kz84kgj0o

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