Delta Air Lines cancels hundreds more flights as DOT opens probe
Delta canceled another 400 flights Tuesday as its troubles in the wake of the global CrowdStrike-Microsoft IT outage dragged on for the fifth consecutive day.
Delta canceled another 400 flights Tuesday as its troubles in the wake of the global CrowdStrike-Microsoft IT outage dragged on for the fifth consecutive day.
The Atlanta-based carrier also saw more than 300 flights delayed Tuesday.
The ongoing issues have prompted the U.S. Department of Transportation’s Office of Aviation Consumer Protection to open an inquiry into Delta, citing “the high volume of consumer complaints” it has received about issues at the carrier.
“We have made clear to Delta that they must take care of their passengers and honor their customer service commitments,” DOT Secretary Pete Buttigieg said in a statement. “This is not just the right thing to do, it’s the law, and our department will leverage the full extent of our investigative and enforcement power to ensure the rights of Delta’s passengers are upheld.”
Delta has been uniquely affected by the global IT outage compared with other major carriers, who have since largely resumed normal operations. In a statement on its website Monday afternoon, Delta estimated that more than half of its IT systems worldwide rely on Microsoft Windows.
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