Starbucks mobile ordering taken down by Microsoft outage

An IT glitch affecting Microsoft cloud computing services around the world has also halted the ability to order Starbucks through its mobile app.

An information technology glitch affecting Microsoft cloud computing services around the world Friday has also halted the ability to order Starbucks through its mobile app.

The issue has caused chaos for baristas and other Starbucks employees, leading to temporary store closures and frantic posts online seeking assistance.

A new software update to fix the problem was issued Friday morning by CrowdStrike, which provides cybersecurity services for many large companies that use Microsoft, but in the afternoon businesses were still working through technical issues and delays. Starbucks is no exception to the chaos. 

“Starbucks is among those companies experiencing impacts due to a widespread third-party systems outage, resulting in a temporary outage of our mobile order ahead and pay features,” Starbucks spokesperson Jaci Anderson said in a statement emailed to NBC News. “We continue to welcome and serve customers in the vast majority of our stores and drive-thrus and are doing everything we can to bring all systems online as quickly as possible. We apologize for any inconvenience.”

Responding to the IT glitch that affected mobile ordering, early on Friday Starbucks began prompting users on its app that mobile ordering is unavailable. 

https://www.nbcnews.com/tech/tech-news/starbucks-mobile-ordering-taken-microsoft-outage-rcna162734

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