Lost luggage showing signs of recovery after hitting 10-year high - BBC News

New airline data indicates the number of lost, delayed or damaged bags is returning to pre-pandemic levels.

6 hours agocommentsCommentsShareclose panelShare pageCopy linkAbout sharingImage source, Getty ImagesBy Jennifer MeierhansBBC Business reporterBaggage mishandling rates last year hit the highest in a decade globally as the airline industry scrambled to recover after the pandemic, a report shows.

Some 26 million pieces of luggage were lost, delayed or damaged in 2022 - nearly eight bags in every 1,000.

But new data seen by the BBC indicates the situation is improving as passenger numbers return to pre-pandemic levels.

This was down to more airport staff and automation technology, said Sita, which handles IT systems for 90% of airlines.

But that is no consolation to Chloe, whose bag got lost when she flew from the UK to Italy for a friend's wedding.