Why Hong Kong has a complicated relationship with taxi drivers

Ask anyone in Hong Kong what they like least about their city - taxi drivers will likely be high on the list.

British Broadcasting CorporationWatchHomeNewsSportBusinessInnovationCultureTravelEarthVideoLiveHomeNewsIsrael-Gaza WarWar in UkraineUS ElectionUS & CanadaUKUK PoliticsEnglandN. IrelandN. Ireland PoliticsScotlandScotland PoliticsWalesWales PoliticsAfricaAsiaChinaIndiaAustraliaEuropeLatin AmericaMiddle EastIn PicturesBBC VerifySportBusinessExecutive LoungeTechnology of BusinessWomen at the HelmFuture of BusinessInnovationTechnologyScience & HealthArtificial IntelligenceAI v the MindCultureFilm & TVMusicArt & DesignStyleBooksEntertainment NewsTravelDestinationsAfricaAntarcticaAsiaAustralia and PacificCaribbean & BermudaCentral AmericaEuropeMiddle EastNorth AmericaSouth AmericaWorld’s TableCulture & ExperiencesAdventuresThe SpeciaListEarthNatural WondersWeather & ScienceClimate SolutionsSustainable BusinessGreen LivingVideoLiveLive NewsLive SportHomeNewsSportBusinessInnovationCultureTravelEarthVideoLiveAudioWeatherNewslettersHong Kong loves to hate its cabbies - can polite ambassadors help?Getty ImagesMany Hong Kongers have a story of a bad cabbie experienceBusiness owner Louis Ho remembers how so many of Hong Kong's taxi drivers refused to take him and his mother - who was a wheelchair user - to hospital for routine check-ups.

“I didn’t even need the driver to carry my mum or the wheelchair. I did everything myself,” says the 64-year-old whose mother passed away in 2018.

He is one of many Hong Kongers who have a story to tell about their city's infamous cabbies. Ask them what they like least about Hong Kong, and taxi drivers will likely be high on the list.

The most common complaints: drivers are rude, refuse to accept rides and often take longer routes so customers have to pay more.

But now the Hong Kong Taxi Council is on a mission to transform this image. They will despatch “courtesy ambassadors” armed with "best-practice" pamphlets to taxi stands.

https://www.bbc.com/news/articles/czrj34d14wxo

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