Qantas accidentally offers cheap first-class fares

The airline said it will refund or rebook passengers who bought wrongly-priced tickets due to a coding error.

British Broadcasting CorporationWatchHomeNewsSportBusinessInnovationCultureTravelEarthVideoLiveHomeNewsIsrael-Gaza WarWar in UkraineUS ElectionUS & CanadaUKUK PoliticsEnglandN. IrelandN. Ireland PoliticsScotlandScotland PoliticsWalesWales PoliticsAfricaAsiaChinaIndiaAustraliaEuropeLatin AmericaMiddle EastIn PicturesBBC VerifySportBusinessExecutive LoungeTechnology of BusinessWomen at the HelmFuture of BusinessInnovationTechnologyScience & HealthArtificial IntelligenceAI v the MindCultureFilm & TVMusicArt & DesignStyleBooksEntertainment NewsTravelDestinationsAfricaAntarcticaAsiaAustralia and PacificCaribbean & BermudaCentral AmericaEuropeMiddle EastNorth AmericaSouth AmericaWorld’s TableCulture & ExperiencesAdventuresThe SpeciaListEarthNatural WondersWeather & ScienceClimate SolutionsSustainable BusinessGreen LivingVideoLiveLive NewsLive SportHomeNewsSportBusinessInnovationCultureTravelEarthVideoLiveAudioWeatherNewslettersQantas sells cut-price first-class fares by mistakeGetty ImagesQantas will refund or downgrade hundreds of passengers who were sold first-class flights at a huge discount last week because of a coding error.

"Unfortunately, this is a case where the fare was actually too good to be true," a spokesperson for the Australian airline said.

On Thursday, when the erroneous offer was put up on its site, around 300 people quickly booked return flights between Australia and the US, paying 85% less than the usual first class fare.

Qantas said it will switch passengers who bought the bargain tickets into business class - one step down from first class - "at no additional cost".

Customers paid less than a fraction of the usual price with the discounted fares available on the site for around eight hours.

https://www.bbc.com/news/articles/c5y8dgezz04o

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