Revolut customers say e-money firm failed them after being scammed

Revolut was named in more complaints about fraud last year than any of the UK’s biggest banks or e-money services.

British Broadcasting CorporationWatchHomeNewsUS ElectionSportBusinessInnovationCultureArtsTravelEarthVideoLiveHomeNewsIsrael-Gaza WarWar in UkraineUS & CanadaUKUK PoliticsEnglandN. IrelandN. Ireland PoliticsScotlandScotland PoliticsWalesWales PoliticsAfricaAsiaChinaIndiaAustraliaEuropeLatin AmericaMiddle EastIn PicturesBBC InDepthBBC VerifyUS ElectionElection pollsKamala HarrisDonald TrumpJD VanceTim WalzSportBusinessExecutive LoungeTechnology of BusinessWomen at the HelmFuture of BusinessInnovationTechnologyScience & HealthArtificial IntelligenceAI v the MindCultureFilm & TVMusicArt & DesignStyleBooksEntertainment NewsArtsArts in MotionTravelDestinationsAfricaAntarcticaAsiaAustralia and PacificCaribbean & BermudaCentral AmericaEuropeMiddle EastNorth AmericaSouth AmericaWorld’s TableCulture & ExperiencesAdventuresThe SpeciaListEarthNatural WondersWeather & ScienceClimate SolutionsSustainable BusinessGreen LivingVideoLiveLive NewsLive SportHomeNewsUS ElectionSportBusinessInnovationCultureArtsTravelEarthVideoLiveAudioWeatherNewsletters‘I lost £165k to fraud in an hour’ - customers say they were let down by RevolutBBCA man who had £165,000 stolen from his Revolut business account by fraudsters has told BBC Panorama he believes the company’s security measures failed to prevent the theft.

He says criminals managed to bypass the ID verification process to gain access to his account.

So far, Revolut has refused to refund this money.

The BBC has found that Revolut was named in more reports of fraud in the last financial year than any of the major High Street banks.

The e-money firm - which has not yet been granted full status as a bank - says it takes fraud incredibly seriously and that it has “robust controls” to meet its legal and regulatory obligations.

https://www.bbc.com/news/articles/cj6epzxdd77o

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