Nintendo Switch 2 launch: GameStop investigating claims of console damage

Video game retailer GameStop said Thursday that it is investigating claims made by some customers that they received damaged Nintendo Switch 2 consoles

Video game retailer GameStop said Thursday that it is investigating claims made by some customers that they received damaged Nintendo Switch 2 consoles.

In multiple social media posts across X and Reddit, some consumers reported an issue in which it appeared a GameStop in New York had stapled receipts to their Switch 2 packages and punctured the console screens.

“GameStop stapled the receipt for me and my friends Switch 2s to the box, FML,” wrote X user Oadhan Lynch, sharing a series of pictures of the product after it had been opened. “Genuinely insane now I’m gonna have to wait 3 months for the restock. And yes we were there for the midnight release so I bet everyone in this line is gonna have this same issue.”

GameStop is “investigating this as we speak and will make the customers whole,” a spokesperson for the retailer said in an email.

By Thursday afternoon, Lynch, who didn’t respond to a request for comment, shared an update on X that the store had “made things right” by sourcing “around NY and NJ to provide replacements to everyone who this happened to.”