'I can't go on like this': US asks what's next for healthcare

Will the murder of UnitedHealthcare CEO Brian Thompson shock the American system into change?

British Broadcasting CorporationWatch LiveHomeNewsSportBusinessInnovationCultureArtsTravelEarthVideoLiveHomeNewsIsrael-Gaza WarWar in UkraineUS & CanadaUKUK PoliticsEnglandN. IrelandN. Ireland PoliticsScotlandScotland PoliticsWalesWales PoliticsAfricaAsiaChinaIndiaAustraliaEuropeLatin AmericaMiddle EastIn PicturesBBC InDepthBBC VerifySportBusinessExecutive LoungeTechnology of BusinessFuture of BusinessInnovationTechnologyScience & HealthArtificial IntelligenceAI v the MindCultureFilm & TVMusicArt & DesignStyleBooksEntertainment NewsArtsArts in MotionTravelDestinationsAfricaAntarcticaAsiaAustralia and PacificCaribbean & BermudaCentral AmericaEuropeMiddle EastNorth AmericaSouth AmericaWorld’s TableCulture & ExperiencesAdventuresThe SpeciaListEarthNatural WondersWeather & ScienceClimate SolutionsSustainable BusinessGreen LivingVideoLiveLive NewsLive SportHomeNewsSportBusinessInnovationCultureArtsTravelEarthVideoLiveAudioWeatherNewsletters'I can't go on like this': US asks what's next for healthcareBrian Mulhern and Robin GinkelBrian Mulhern and Robin Ginkel say that they have been denied doctor-recommended treatments by their insurance providersSpecial education teacher Robin Ginkel has spent almost two years fighting with her insurance company to try to get it to pay for back surgery that her doctors recommended after a work injury left her with a herniated disc and debilitating pain.

The plan didn't seem "ridiculous", she said: "I'm asking to get healthcare to return to a normal quality of life and return to work."

Initially rejected, the 43-year-old from Minnesota spent hours on hold appealing the decision - even lodging a complaint with the state - only to see her claims denied three times.

Now she is bracing for the battle to start again, after deciding her best option was to try her luck with a new insurance company.

"It's exhausting," she said. "I can't keep going like this."

https://www.bbc.com/news/articles/cd0e7lj513no

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