Microsoft Outlook crashing when viewing Uber receipt emails - The Verge

Uber receipt emails are crashing the Microsoft Outlook app on Windows. Microsoft is working on a fix that will go out to Office subscribers next week.

Microsoft has acknowledged an issue where Outlook on Windows will stop responding or crash when you view Uber receipt emails. The issue started recently in what Microsoft calls the Current Channel Version of Outlook that’s available for Microsoft 365 subscribers. Microsoft is developing a fix, but it won’t be available until Patch Tuesday on August 9th.

In a support note, spotted by BleepingComputer, Microsoft explains that opening, replying to, or forwarding an Uber receipt email will cause this issue. Uber uses “complex tables” in its emails, and it appears that Microsoft Word, which Outlook uses to view emails, is struggling to render these tables.

Outlook crashing on Windows when reviewing an Uber email receipt.

Image: Microsoft

“The Word Team has implemented a fix that will be released to the Beta channel shortly for fix verification,” explains Microsoft. “We currently estimate the fix to go out to production Current Channel on Patch Tuesday August 9th, 2022.”

IT admins can use a workaround to fix the issue, reverting to a previous build of Office that works fine with Uber emails. That suggests the issue was introduced by an Office update rather than a change in Uber emails. Either way, the problem should be rectified next Tuesday.

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