Meta exec apologizes to conservative activist Robby Starbuck

An executive at Meta has issued an apology to conservative influencer Robby Starbuck, who said Meta’s AI chatbot gave responses defaming him.

A top executive at tech giant Meta has issued a public apology to conservative influencer Robby Starbuck after Starbuck filed a lawsuit alleging that Meta’s artificial intelligence chatbot produced responses containing false and defamatory information about him.   

Joel Kaplan, Meta’s chief global affairs officer, told Starbuck in a post on X Tuesday night that he was personally involved with trying to fix the situation.  

“Robby — I watched your video — this is unacceptable. This is clearly not how our AI should operate,” Kaplan wrote on X, which is one of Meta’s competitors. He referred to a 20-minute video in which Starbuck laid out his claims, including that Meta’s AI falsely associated him with the Jan. 6 Capitol riot and the QAnon conspiracy theory.  

“We’re sorry for the results it shared about you and that the fix we put in place didn’t address the underlying problem,” Kaplan continued. “I’m working now with our product team to understand how this happened and explore potential solutions.”   

It’s unusual for a C-suite corporate executive to apologize so publicly and so quickly to one individual, let alone someone who had just sued his company. Kaplan’s apology came a few hours after Starbuck sued Meta, the owner of Instagram and Facebook, in state court in Delaware. In 2021, Adam Mosseri, the Meta executive in charge of Instagram, apologized for a software bug that had deleted posts by Indigenous activists, and last year he apologized for the company taking action against a transgender user. Lower-level staff also sometimes apologize for Meta errors, and last year Kaplan admitted two mistakes by the company without issuing an apology.   

https://www.nbcnews.com/tech/social-media/meta-exec-apologizes-conservative-activist-robby-starbuck-rcna203692


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