FTC moves to take the 'frustration' out of canceling subscriptions for consumers
The Federal Trade Commission is announcing a finalized rule to make it easier for people to cancel subscriptions and memberships they just don’t want anymore.
The Federal Trade Commission is announcing a finalized rule to make it easier for people to cancel subscriptions and memberships they just don’t want anymore.
It’s called click to cancel.
FTC Commissioner Lina Khan said in an interview Tuesday that the rule is designed so that if consumers signed up online, they must also be able to cancel on the same website in the same number of steps.
In August, the administration announced it was moving forward on the proposed rule as part of its “Time Is Money” crackdown on a host of consumer-oriented hassles.
Khan said the agency now gets around 70 complaints every day related to frustrations around canceling subscriptions — a number she said has increased “dramatically” from just a few years ago. When the proposed rule was announced last year, Khan said, the agency got about 16,000 comments expressing how canceling subscriptions had become a headache at best.
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