Uber panic button: On paper for security, but in car only for show | Express Exclusive News,The Indian Express

In 48 of 50 rides The Indian Express took, either panic button wasn’t there or didn’t work.

PAINTED IN red, the panic button is a crucial safety feature in vehicles used to ferry passengers. Mandated by a notification following the rape in New Delhi of a passenger by an Uber driver, this button, meant to be installed in all commercial passenger vehicles — taxis and buses — should trigger an alert to the police even when passengers cannot access or operate their smartphones to make emergency calls or use in-app safety features.

But nearly eight years after the rape, these panic buttons may not be of much use, at least in the national capital where about 11,000 vehicles have them.

Illustrative of this gap between regulation and practice is Uber’s own infrastructure. The Indian Express took 50 Uber rides in Delhi over a month and did not find a functioning panic button in 48 of them.

Instead, it found a monitoring system hobbled by glitches — including an unresolved software “integration issue” that prevents the nodal Transport agency, which receives the cab alerts, from passing them on immediately to the Delhi Police.

Consider this:

https://indianexpress.com/article/express-exclusive/uber-files-india-panic-button-8021204/


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