AIASL’s ‘service lapses’ irk Air India, may scout for ‘alternatives’ | Business News,The Indian Express

Among its concerns with AIASL, Air India listed increased ground handling delays, perennial shortage of manpower, discourteous behaviour with customers, baggage mishandling etc.

Tata Group-owned Air India has flagged concerns over flight delays and poor customer experience with its ground handling service provider AI Airport Services Ltd (AIASL). In a letter to AIASL’s parent company AI Asset Holding Ltd (AIAHL), Air India noted that the ground handling company’s services “have continued to deteriorate progressively” and that it is looking to explore alternative arrangements at airports.

AIASL was a subsidiary of Air India, prior to the latter’s disinvestment this year. AIASL offers ground handling at most airports in India barring Delhi, Bengaluru, Hyderabad, Mangalore, and Thiruvananthapuram.

“While we are working towards exponentially improving our customer experience, AIASL is unable to match the requisite pace of change and we continue to face several challenges at the airports managed by AIASL as ground handling services provider for Air India,” Air India’s head–customers experience & ground handling operations

Rajesh Dogra wrote in the letter to AIAHL CMD Vikram Dev Dutt.

Dutt did not respond to messages seeking comment on this development.

https://indianexpress.com/article/business/aiasls-service-lapses-irk-air-india-may-scout-for-alternatives-8004147/


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Updated: 1 year ago
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