Ticketmaster apologizes; Taylor Swift says watching fiasco has been ‘excruciating’
Taylor Swift on Friday responded to fan frustration over the botched presale for her upcoming “The Eras” tour which led to Ticketmaster's decision to cancel the public sale of tickets.
Taylor Swift on Friday responded to fan frustration over the botched presale for her upcoming “The Eras” tour which led to Ticketmaster's decision to cancel the public sale of tickets.
In her Instagram story, Swift wrote it "goes without saying that I'm extremely protective of my fans."
"It's really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse," she wrote in the message, which doesn't name Ticketmaster but alludes to the ticketing debacle.
"There are a multitude of reasons why people had such a hard time trying to get tickets and I'm trying to figure out how this situation can be improved moving forward," she wrote. "I’m not going to make excuses for anyone because we asked them multiple times if they could handle this kind of demand and we were assured they could."
She added that it was "truly amazing" that 2.4 million people got tickets.
Rating: 5