Logitech’s webcam software is a mess - The Verge
In case you didn’t know, Logitech’s webcam software for M1 and M2 Mac computers is severely lacking. Logi Capture, which offers a full suite of features for its webcams, is not compatible, and its replacement apps are lackluster.
Logitech makes some of the most popular webcams in the world, but using them on some of the most popular computers, like the M2 MacBook Air or M1 Pro MacBook Pro, is a less than stellar experience. Plugging one into any M1 or M2 Mac for a video call isn’t an issue, but if you want to tweak in-depth settings or use some of these webcams’ highlight features, doing that right now ranges from clumsy to impossible. That’s because its most capable webcam software, Logitech Capture, isn’t available on computers with Apple silicon.
Logitech switched up its software plan for people who use newer Mac laptops and desktops without making much effort to tell anyone. Instead of offering Logitech Capture, its de facto software focused squarely on webcam settings and content creation features, it has two distinct and lesser Mac applications to choose from: Logi Tune and Logitech G Hub. Tune is a confusing app that lets you toggle settings for Logitech gadgets, with calendar integration added in, for some reason. G Hub was built for gamers who want to tweak RGB lighting and sensitivity settings for gaming-focused products and, now, webcams.
Each app’s interface looks different and lets you switch different settings, so you’ve got a choice with which app you use — too much choice, if you ask me, given how limited the functionality is within each one. But neither offers as many options as Logitech Capture. You can access basic settings, like the ability to zoom in for a tighter crop or make a host of adjustments to the picture settings (or set them to auto settings), but you can’t adjust the frame rate or the resolution. What that means is people who own an M1 or M2 Mac cannot utilize its face-tracking feature or switch between horizontal or vertical orientations on a nice, relatively high-end webcam like the $160 Logi StreamCam.
Logi Tune’s interface is simple, which is good. But it doesn’t offer access to every feature that I want to toggle, like frame rate or resolution.
And this stuff isn’t super apparent unless you’re using an affected computer. I’ve tested webcams on a laptop without Apple silicon, so I only noticed after a reader reached out to note some of the Logitech picks in our best webcam buying guide have limited functionality on M1 and M2 Macs. There are plenty of posts on Reddit about this, too, and plenty of people working on solutions that Logitech hasn’t itself presented. Someone even succeeded with a workaround to get a previous version of Logitech Capture software working on an M1-equipped machine. It crashed on launch for me, though.
I asked Logitech if it planned to port Capture to computers with M1 and M2 chips. Spokesperson Christian Cooper told The Verge that “There are currently no plans for Logi Capture to support M1 or M2 chips. However, camera and video settings are supported in our Logitech G HUB software and on Logi Tune for macOS.”
Rating: 5