GM wants to answer all your burning questions about electric vehicles - The Verge

GM is launching EV Live, an online forum to get information about electric vehicles. The forum is hosted by live experts who can answer a variety of EV-related questions.

As interest in electric vehicles continues to grow, consumers may find they have a lot of questions that they would like answered even before stepping inside a dealership or taking out a car loan. To that end, General Motors is launching a new online platform called EV Live designed to educate curious car buyers about the brand new world of battery-powered vehicles.

Anyone with questions about EVs who owns a computer or smartphone can log into EV Live to chat in real time with one of GM’s EV experts, who can offer tutorials, vehicle walkarounds, and (perhaps unsubtly) help promote the automaker’s many EV related products.

“We’re hoping to break the internet on Monday,” Hoss Hassani, GM vice president of EV ecosystem, said in a briefing with reporters, citing other moments when the company’s website crashed, such as when reservations were opened for its Chevy Silverado EV and Hummer EV trucks.

But EV Live isn’t in the metaverse, nor will it be powered by bots trained to sound like humans. Instead, GM will be using real-life human beings who will be available for either group discussions or one-on-one chats with customers. Appointments can be scheduled ahead of time. And prerecorded sessions that deal with frequently asked questions will also be available.

These staffers, many of whom are plucked from the automaker’s pool of auto show workers, will field questions from inside a physical studio that’s located near GM’s Detroit headquarters. In the briefing, reporters could see a handful of staffers walking around a brightly lit studio carrying around smartphone gimbals that they were using to record various EV products.

https://www.theverge.com/2022/7/25/23274176/gm-ev-live-electric-vehicle-education-questions

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